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Support

FAQs

This section lists the more common questions our customers have. If you have a question you would like answered that does not appear below then please email us. We are happy to help!

Q. How can I place my order?

A. You are most welcome to ask for a quotation prior to purchase. Your purchase orders can be emailed to sales@moorinc.com, faxed through to 1-302-798-7299, posted, hand delivered, or taken by telephone.


Q. What payment methods are accepted?

A. We currently accept bank transfer, check, or cash. Some orders can be made by credit card over the phone.


Q. How long will my order take to arrive?

A. Standard delivery time is 4-6 weeks from receipt of PO and we have near 100% compliance. We will endeavor to ship orders ahead of schedule on completion.


Q. What couriers are used to ship orders?

A. We use UPS for nearly all orders. A freight courier is used for a couple of the larger items. You can also use your own courier if you prefer.


Q. What are the staffed office hours?

A. US head office: Monday - Friday 9am - 5pm EST, however there are usually staff on site beginning at 8am.


Q. How / where can I see your products?

A. We are very happy to arrange on site demonstrations to suit. We also attend a number of technical exhibitions globally where you can meet our product experts and discuss your application ideas.


Q. Do you ever have ex-demo units available to purchase?

A. Very occasionally we do offer ex-demo units. They are made available on a “first come first served” basis, always in excellent working order and fully serviced.